**Mother's Day order deadline is 4th March (self gifting totally acceptable!)**

Product Info

Our Chalkboard Ruler Height Charts have the addition of a blackboard centre section that looks just as great when personalised as it does without. Each one comes with a Uni Posca liquid chalk pen in white so you can start capturing those growth spurts right away.

Did you know that every time an order is placed for this shade we will eat an actual biscuit? An *almost* clear finish is applied to these gorgeous height charts to ensure the natural tone of the raw wood is centre stage.

Our award-winning ruler height charts are made from sustainably sourced solid wood. They are carefully chamfered along the long edges making them look just like an old school ruler and screen printed with both imperial and metric measurements. A giant sense of nostalgia and a beautiful interiors piece in any home.

Each Family Rule is crafted by hand to become the unique heirloom height chart you will treasure for generations. Every piece of wood has its own characteristics, which means that no two ruler height charts will ever be the same. Yours is unique to you with all the natural wooden imperfections that implies adding to its character and charm.

If you’d like to personalise your Family Rule you have the option of three fonts and text positions. Your choice of wording will be painted by hand and can say anything you’d like. We’ve added some of our most popular requests below.

If you would like to have personalisation painted in more than one position. For example; adding your child’s name and DOB at the bottom. Simply select the ‘additional personalisation’ option and fill out the details so we can ensure these are painted on for you too.

Due to the customised nature of the product please allow between 2-3 weeks for delivery (excluding pre-orders and busier periods). Orders placed over a weekend will be processed the following Monday.

Here are some of the most popular personalisation ideas:

The 'insert surname' Family Rule

Loved Beyond Measure

Childs full name and date of birth

'Mighty oaks from little acorns grow'


***NB: Colours may vary slightly depending on your display settings.

Chalkboard Ruler Height Chart - Biscuit

Want to personalise your height chart?

Select from the options below and enter your choice of text:

You may wish to add 4 x Arrow Markers

Add another message to your height chart

Ruler Info

Dimensions: H180cm W22cm D3cm

Each ruler comes with:

- keyhole hook already attached to the back.
- raw plug and screw to hang the ruler safely.
- step by step hanging instructions.
- permanent marker - so you can mark how quickly they grow!

Due to the customised nature of the product please allow between 2-3 weeks for delivery.

T&C's Returns & Refund Policy

Please note: The rulers are personalised, bespoke and made-to-order to your specific requirements. Should your requirements change please notify within 48 hours of placing an order.

After this point refunds will only be given if the ruler is faulty or damaged upon delivery. Please do get in touch if you have any queries - very happy to help where possible!

Our terms

  1. These terms
    1. What these terms cover. These are the terms and conditions on which we supply products to you.
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
  2. Information about us and how to contact us
    1. Who we are. We are Family Rule Ltd a company registered in England and Wales. Our company registration number is 10312695 and our registered office is at Highlands, Wooden House Lane, Pilley, SO41 5QU.
    2. How to contact us. You can contact us by emailing us at hello@familyrule.co.uk
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Our contract with you
    1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
    3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
  1. Our products
    1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images as every product is unique in nature and handmade. Your product may have knots, marks and and as no wall is ever fully flat and as wood is a natural product, there is a 15-20mm tolerance on flushness to the wall and the exact length of your ruler.
    2. Personalisation. We are proud to personalise your orders and in doing so, all our orders are bespoke. Your personalisation will only appear on the ruler in the position indicated on the website. Any change of position of such personalisation must be specified as ‘extra personalisation’ and must be paid for via the website.
    3. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
    4. Products must be hung in accordance with our instructions which can be found here. Our products are made with all reasonable care  in order to be safely hung in your homes by adults only who are following our instructions. Our rulers should be hung on solid walls and if being hung on a stud wall need to have the appropriate screw and rawl plug.  We will not be held liable for any incident that occurs when our hanging instructions have not been followed.
    5. Bespoke Commissions. When you order a bespoke commission from us, upon paying for  and approving the design sent to you via email, we will accept your order at this point, at which point the contract between us comes into existence. You are unable to change the design and/or return the product once it arrives if you change your mind. You are not entitled to a refund in respect of bespoke commissions unless faulty in accordance with clause 9. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us within 48 hours of placing your order. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  1. Our rights to make changes
    1. Minor changes to the products. We may change the product:
      1. to reflect changes in relevant laws and regulatory requirements; and
      2. to implement minor technical adjustments and improvements.
  2. Providing the products
    1. Delivery costs. The costs of delivery will be as displayed to you on our website and will be dependent on your location.
    2. When we will provide the products.

If the products are goods. If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 2-4 weeks after the day on which we accept your order, unless notified otherwise in the event of pre-orders.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

    1. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will be left a note on you of how to rearrange delivery or collect the products from a local depot.
    2. If you do not re-arrange delivery. If you do not collect the products from us  as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
    3. When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
    4. When you own goods. You own a product which is goods once we have received payment in full.
    5. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    6. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
      1. deal with technical problems or make minor technical changes;
      2. update the product to reflect changes in relevant laws and regulatory requirements;
      3. make changes to the product as requested by you or notified by us to you.
    7. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 30 days in any three month period we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
    8. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice. We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments.
  1. Your rights to end the contract
    1. We are unable to offer refunds on our products if you have changed your mind as all our products are made to be bespoke (including our regular personalised rulers and bespoke commissions). However, you may be entitled to end the contract with us if the product is faulty or for the reasons set out in clause 8.2.
    2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided The reasons are:
      1. we have told you about an upcoming material change to the product or these terms which you do not agree to;
      2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
      4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days or
      5. you have a legal right to end the contract because the product is faulty;
  2. How to end the contract with us
    1. Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at hello@familyrule.co.uk

Please provide your name, home address, details of the order and, where available a picture of the product, your phone number and email address.

    1. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Family Rule Ltd, Highlands, Wooden House Lane, Pilley, SO41 5QU. If you do not live in the UK, pleas ensure you contact us prior to returning the goods as we only pay the costs of return if the product in the events listed in clause 9.3.
    2. When we will pay the costs of return. We will pay the costs of return:
      1. if the products are faulty or misdescribed; or
      2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
    3. How we will refund you.  We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
    4. When your refund will be made. We will make any refunds due to you as soon as possible and within 14 days of confirming you are eligible for a refund.
  1. Our rights to end the contract
    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
      3. you do not, within a reasonable time, allow us to deliver the products to you.
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  2. If there is a problem with the product
    1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at hello@familyrule.co.uk
  3. Price and payment
    1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    4. When you must pay and how you must pay. We accept payment with most cards as well as via PayPal buying:
      1. For goods, you must pay for the products before we dispatch them. We will charge your credit or debit card at the point of sale.
    5. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 6% a year above the base lending rate of  The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
  4. Our responsibility for loss or damage suffered by you
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable and we are not responsible for any loss or damage that is cause by your incorrect installation of the product. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987
    3. We are not liable for damage to your property. You are responsible for safely and correctly installing your product and we are not liable for any damage caused to your property as a result of such installation.
    4. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  5. How we may use your personal information
    1. How we may use your personal information.  We will only use your personal information as set out in our Privacy Policy.
  6. Other important terms
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

 

Product Info

Our Chalkboard Ruler Height Charts have the addition of a blackboard centre section that looks just as great when personalised as it does without. Each one comes with a Uni Posca liquid chalk pen in white so you can start capturing those growth spurts right away.

Did you know that every time an order is placed for this shade we will eat an actual biscuit? An *almost* clear finish is applied to these gorgeous height charts to ensure the natural tone of the raw wood is centre stage.

Our award-winning ruler height charts are made from sustainably sourced solid wood. They are carefully chamfered along the long edges making them look just like an old school ruler and screen printed with both imperial and metric measurements. A giant sense of nostalgia and a beautiful interiors piece in any home.

Each Family Rule is crafted by hand to become the unique heirloom height chart you will treasure for generations. Every piece of wood has its own characteristics, which means that no two ruler height charts will ever be the same. Yours is unique to you with all the natural wooden imperfections that implies adding to its character and charm.

If you’d like to personalise your Family Rule you have the option of three fonts and text positions. Your choice of wording will be painted by hand and can say anything you’d like. We’ve added some of our most popular requests below.

If you would like to have personalisation painted in more than one position. For example; adding your child’s name and DOB at the bottom. Simply select the ‘additional personalisation’ option and fill out the details so we can ensure these are painted on for you too.

Due to the customised nature of the product please allow between 2-3 weeks for delivery (excluding pre-orders and busier periods). Orders placed over a weekend will be processed the following Monday.

Here are some of the most popular personalisation ideas:

The 'insert surname' Family Rule

Loved Beyond Measure

Childs full name and date of birth

'Mighty oaks from little acorns grow'


***NB: Colours may vary slightly depending on your display settings.

Ruler Info

Dimensions: H180cm W22cm D3cm

Each ruler comes with:

- keyhole hook already attached to the back.
- raw plug and screw to hang the ruler safely.
- step by step hanging instructions.
- permanent marker - so you can mark how quickly they grow!

Due to the customised nature of the product please allow between 2-3 weeks for delivery.

T&C's Returns & Refund Policy

Please note: The rulers are personalised, bespoke and made-to-order to your specific requirements. Should your requirements change please notify within 48 hours of placing an order.

After this point refunds will only be given if the ruler is faulty or damaged upon delivery. Please do get in touch if you have any queries - very happy to help where possible!

Our terms

  1. These terms
    1. What these terms cover. These are the terms and conditions on which we supply products to you.
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
  2. Information about us and how to contact us
    1. Who we are. We are Family Rule Ltd a company registered in England and Wales. Our company registration number is 10312695 and our registered office is at Highlands, Wooden House Lane, Pilley, SO41 5QU.
    2. How to contact us. You can contact us by emailing us at hello@familyrule.co.uk
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Our contract with you
    1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
    3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
  1. Our products
    1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images as every product is unique in nature and handmade. Your product may have knots, marks and and as no wall is ever fully flat and as wood is a natural product, there is a 15-20mm tolerance on flushness to the wall and the exact length of your ruler.
    2. Personalisation. We are proud to personalise your orders and in doing so, all our orders are bespoke. Your personalisation will only appear on the ruler in the position indicated on the website. Any change of position of such personalisation must be specified as ‘extra personalisation’ and must be paid for via the website.
    3. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
    4. Products must be hung in accordance with our instructions which can be found here. Our products are made with all reasonable care  in order to be safely hung in your homes by adults only who are following our instructions. Our rulers should be hung on solid walls and if being hung on a stud wall need to have the appropriate screw and rawl plug.  We will not be held liable for any incident that occurs when our hanging instructions have not been followed.
    5. Bespoke Commissions. When you order a bespoke commission from us, upon paying for  and approving the design sent to you via email, we will accept your order at this point, at which point the contract between us comes into existence. You are unable to change the design and/or return the product once it arrives if you change your mind. You are not entitled to a refund in respect of bespoke commissions unless faulty in accordance with clause 9. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us within 48 hours of placing your order. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  1. Our rights to make changes
    1. Minor changes to the products. We may change the product:
      1. to reflect changes in relevant laws and regulatory requirements; and
      2. to implement minor technical adjustments and improvements.
  2. Providing the products
    1. Delivery costs. The costs of delivery will be as displayed to you on our website and will be dependent on your location.
    2. When we will provide the products.

If the products are goods. If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 2-4 weeks after the day on which we accept your order, unless notified otherwise in the event of pre-orders.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

    1. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will be left a note on you of how to rearrange delivery or collect the products from a local depot.
    2. If you do not re-arrange delivery. If you do not collect the products from us  as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
    3. When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
    4. When you own goods. You own a product which is goods once we have received payment in full.
    5. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    6. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
      1. deal with technical problems or make minor technical changes;
      2. update the product to reflect changes in relevant laws and regulatory requirements;
      3. make changes to the product as requested by you or notified by us to you.
    7. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 30 days in any three month period we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
    8. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice. We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments.
  1. Your rights to end the contract
    1. We are unable to offer refunds on our products if you have changed your mind as all our products are made to be bespoke (including our regular personalised rulers and bespoke commissions). However, you may be entitled to end the contract with us if the product is faulty or for the reasons set out in clause 8.2.
    2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided The reasons are:
      1. we have told you about an upcoming material change to the product or these terms which you do not agree to;
      2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
      4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days or
      5. you have a legal right to end the contract because the product is faulty;
  2. How to end the contract with us
    1. Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at hello@familyrule.co.uk

Please provide your name, home address, details of the order and, where available a picture of the product, your phone number and email address.

    1. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Family Rule Ltd, Highlands, Wooden House Lane, Pilley, SO41 5QU. If you do not live in the UK, pleas ensure you contact us prior to returning the goods as we only pay the costs of return if the product in the events listed in clause 9.3.
    2. When we will pay the costs of return. We will pay the costs of return:
      1. if the products are faulty or misdescribed; or
      2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
    3. How we will refund you.  We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
    4. When your refund will be made. We will make any refunds due to you as soon as possible and within 14 days of confirming you are eligible for a refund.
  1. Our rights to end the contract
    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
      3. you do not, within a reasonable time, allow us to deliver the products to you.
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  2. If there is a problem with the product
    1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at hello@familyrule.co.uk
  3. Price and payment
    1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    4. When you must pay and how you must pay. We accept payment with most cards as well as via PayPal buying:
      1. For goods, you must pay for the products before we dispatch them. We will charge your credit or debit card at the point of sale.
    5. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 6% a year above the base lending rate of  The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
  4. Our responsibility for loss or damage suffered by you
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable and we are not responsible for any loss or damage that is cause by your incorrect installation of the product. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987
    3. We are not liable for damage to your property. You are responsible for safely and correctly installing your product and we are not liable for any damage caused to your property as a result of such installation.
    4. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  5. How we may use your personal information
    1. How we may use your personal information.  We will only use your personal information as set out in our Privacy Policy.
  6. Other important terms
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

 

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